Can I buy online?
Making a purchase could not be easier. Simply browse our store and add the items required to the shopping cart.
To complete your order, click on the 'View Cart' button at the top right of the screen and click on 'Checkout Now'. Enter the requested address and billing details, select delivery option, and click 'Confirm Order' to submit.
Can I order over the phone/via email?
Of course. We are happy to take your order over the phone or via email. Please call 01752 817140 or email firstname.lastname@example.org and a member of our friendly sales team will be happy to help.
Do you deliver outside the UK?
We are able to deliver worldwide. If you are ordering from outside the UK, we suggest that you either email or call us for a quote. Alternatively, you can place your order online as normal, but at the checkout stage, please select the payment option "Invoice for Account Customers". We can then calculate the delivery charge and confirm before taking payment.
Who do you use for deliveries?
All orders are sent via Interlink Express, as our default courier. You will be supplied with a consignment number on despatch of your goods, so you can track the progress of your delivery.
What delivery charges apply?
Next day delivery (Monday-Friday) is free on all orders over £150 (excl VAT). For orders below that value, a £10 + VAT charge applies for standard next day delivery. This applies to deliveries to the UK mainland only. For delivery to other locations, please see our Delivery Rates page for further details:
We can also offer timed deliveries (e.g. by 10am, 12 noon) and Saturday deliveries. Full information and charges can be found on the above link.
When will my order be delivered?
We despatch via courier each working day (Monday - Friday), excluding Bank Holidays. Where we have the items in stock, we aim to despatch your order on the day it is received, on a standard next day delivery service.
On items that require manufacturing and testing, please do allow extra time as your order will need to be scheduled into production. During our busiest periods (April - July), please allow a few days for delivery and do advise us of any critical delivery deadlines.
Is there an order cut-off time for next day deliveries?
Our standard cut-off time to accept orders for next day delivery is 3pm (Monday-Friday).
Will I need to be in to sign for my delivery?
As standard, courier deliveries will require a signature. However, if you are unable to be present when goods are delivered, please let us know and we can authorise the courier to leave your delivery in a safe place, without a signature. Please also advise of a safe place where the goods may be left in your absence.
How can I pay for my order?
We accept Visa, Mastercard, and Visa Debit cards. You can submit card details over the phone, by fax, or in the payment section when ordering online. We also take PayPal payments online.
Please note that we are not able to accept Solo, Electron, or American Express cards.
Can I set up a credit account?
If you wish to set up a credit account, please speak to our accounts department, who will be happy to send the appropriate paperwork.
If an item is available to purchase on the website, does this guarantee it is kept in stock?
Although we strive to keep minimum stock levels of most standard products, there are occasions where an item(s) may be out of stock. We will always advise the customer of stock availability on receipt of an order, and advise of estimated delivery date.
What happens if I order an item that is out of stock?
If an item on your order is out of stock, we will place this on back order for you and advise of expected delivery date, giving you the option to cancel your order if you require the item urgently.
Where we have partial stock, we will always try and despatch what we have available and send on the remainder when back in stock. Please do indicate when placing your order if there are critical delivery deadline dates.